Troubleshooting

The fixes below cover almost everything we hear about. If yours is not here, press ⌘⇧B in the app or email hello@revyn.in; both reach a person.

#The page is blank after a deploy

Occasionally a browser tab holds an old version of the app while the server has moved on. The app detects this and reloads itself, at most twice a minute. If it does not recover, do a hard refresh (⌘⇧R or Ctrl ⇧ R). If it still fails, clear the site's cached data for app.revyn.in and sign in again.

#I signed in but landed in the wrong workspace

Org and personal are separate accounts; see Workspaces. Sign out and sign in again choosing the other one. If you were invited to an org and only see a personal account, check that you accepted the invitation with the same email address it was sent to.

#The call will not connect

Work down this list:

1. Microphone permission. The browser must have been allowed to use the microphone for app.revyn.in. Look for the icon in the address bar.
2. Another app holds the microphone. Zoom, Teams or a recorder running in the background can block it. Quit them.
3. A VPN or corporate firewall blocking WebRTC. The call uses standard WebRTC over UDP; ask IT to allow it, or try a different network to confirm.
4. Browser. Use current Chrome, Edge or Safari on desktop. Firefox works for most people but is less tested for calls.
5. Retired voice engine. If an org pinned a specific speech engine long ago and that engine has since been retired, calls fail immediately. An admin should set Settings → AI → Voice engine back to Default.

#The buyer talks over me, or waits too long

Turn-taking is tuned for natural speech at a "medium" eagerness. If the buyer keeps interrupting, pause a fraction longer between sentences; if it waits too long, end thoughts with more finality. Headphones remove the most common cause: the buyer hearing itself through your speakers.

#Multilingual calls are stuck in English

The bilingual engine must be enabled for your workspace and your plan must include the language. See Multilingual practice. The engine mirrors the language you are actually speaking, so open in the language you want.

#I did not get the verification or invite email

Check spam and any quarantine your company runs. Emails come from hello@revyn.in; ask IT to allow the domain. Codes expire after ten minutes; request a new one rather than retrying an old one. If nothing arrives within five minutes, email us from the address you signed up with and we will send it by hand.

#Connecting a CRM or calendar hangs at "connecting"

The provider's consent screen opens in a pop-up, which your browser has probably blocked. Allow pop-ups for app.revyn.in and try again. In an embedded or in-app browser, open the dashboard in a normal browser window instead.

#I hit a usage limit

The app names the limit and offers the upgrade or top-up that lifts it. Voice minutes and Ask Revyn messages are per seat per billing period; Deep Research is a separate monthly count. See Plans and billing.

#A manager cannot see their team

Assign the manager a team under Team → Teams, or give them the org-wide analytics permission. A manager with no team sees only themselves. See Members, teams and roles.

#The charge was in the wrong currency

Billing country is set from the first signal available and locked on the first paid invoice. If you were billed in the wrong currency, email hello@revyn.in with the invoice number before the next renewal and we will correct it and refund the difference.

#Reporting a bug

Press ⌘⇧B on the screen where it happened. Point at the element, annotate, redact anything sensitive, describe what you expected. The report carries the route, the build and your recent actions. You will be emailed when it is fixed.

For anything you would rather not put in a screenshot, email hello@revyn.in.